Effective date: November 9, 2026. This policy applies only to products purchased directly from travyx.net. If you purchased a Travyx product through Amazon or another marketplace, use that marketplace’s order, return, and refund process. Travyx cannot authorize, receive, or refund a marketplace order through this direct-store policy.

Start a direct-store return request

For a product purchased directly from Travyx, contact contact@travyx.net within 30 calendar days after delivery to request a return. Include the order number, purchaser name, product name, reason for the request, and photos when damage, a missing item, or an incorrect item is involved. Do not send a product back before receiving written return instructions.

Return eligibility and condition

To be eligible for a standard return, the item should be unused, in resalable condition, and returned with its original components, instructions, and packaging where available. Products may be inspected after arrival. A return request does not by itself confirm eligibility. We may need to clarify the order, product condition, included parts, or return route before authorizing a return.

Damaged, incorrect, or incomplete orders

If a direct-store order arrives damaged, incorrect, or incomplete, contact us as soon as possible and, where practical, within 7 calendar days of delivery. Keep the product, packaging, and visible shipping materials available while we review the report. Include clear photos and the order number. We will review the information and provide the next available resolution steps for the direct-store order.

Return shipping and return instructions

Return authorization and instructions are provided in writing after the request is reviewed. Do not use an address from an Amazon listing, a previous shipment, or a search result unless Travyx has provided it for your specific authorized return. Unless the order was incorrect, damaged, or another outcome is required by applicable law, the customer is responsible for return shipping costs. Any exception will be stated in the written authorization.

Refund review and timing

After an authorized return is received and reviewed, Travyx will confirm whether a refund is approved. Approved refunds are issued to the original payment method when possible. Please allow up to 10 business days after approval for the refund to be submitted; your payment provider may take additional time to post it. Original shipping charges are not refundable unless the direct-store order was incorrect, damaged, or applicable law requires otherwise.

Orders that cannot be handled under this policy

This policy does not cover Amazon or other marketplace orders, items returned without authorization, items that arrive missing required components, or products altered after delivery. Nothing in this policy limits rights that cannot be excluded under applicable law. If you have a question about a direct-store order, contact Travyx before taking further action.

Contact Travyx

Email contact@travyx.net with your order number and a concise description of the issue. For a product question before purchase, use the current product page and contact us about the exact detail you need confirmed.